Ryan Pena is an attorney with the law firm Hart, Stebbings & Pena in Boise, Idaho. He phoned Norma Bates to inform her that her mother, Francine Calhoun, had died and that his firm were the executors of her estate.
He offered his condolences and said they were working on the disposition of her estate. After a minute's silence, Norma said that she wasn't interested and hung up the phone.