Ben is a criminal who worked for Nick Ford. He and his fellow captors brought Norman Bates some food when he was being held hostage in the hotbox and when Ben received a phone call from Nick Ford, Norman realized why he was there and escaped the box, attempting to run off before falling. His captors picked him up off the ground to bring him back to the box and saw Blaire Watson's pearl necklace and a news article about her death that fell from Norman’s pocket. Ben later gave Nick the items they found.
After Dylan killed Nick Ford, he fled the compound and found Romero and told him what had happened. They returned to the compound and Romero entered the house with his gun drawn, coming across the body of Nick Ford and then headed upstairs where he found Ben emptying the safe in Nick Ford's office. At gunpoint, he forced him to reveal Norman's whereabouts.